Terms & Conditions And Privacy Policy

1. Introduction

1.1. Knorish Frameworks Pvt. Ltd. runs  (hereinafter referred to as "the Academy," "we," "us," or "our") , manages and sells courses and coaching programs to the people on behalf of Sanjeev Kapoor Academy.  We are committed to safeguarding the privacy of our website and mobile app users and visitors; in this policy, we explain how we will treat your personal information on our website and apps from the Google play store or Apple's App Store.

1.2. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Collecting Personal Information

2.1. We may collect, store and use the following kinds of personal information:

(a) Information about your computer and about your visits to and use of this website and mobile apps (including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website and app navigation paths);

(b) information that you provide to us when registering with our website and apps (including [your email address])];

(c) information that you provide when completing your profile on our website and apps (including [your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details]);

(d) Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including [your name and email address]);

(e) information that you provide to us when using the services on our website and apps, or that is generated in the course of the use of those services (including [the timing, frequency and pattern of service use]);

(f) [information relating to any purchases you make of our Online Course Creator - Platform or any other transactions that you enter into through our website and apps (including [your name, address, telephone number and email address])];

(g) [information that you post to our website and apps for publication on the internet (including [your user name, your profile pictures and the content of your posts])];

(h) [information contained in or relating to any communication that you send to us or send through our website and apps (including [the communication content and metadata associated with the communication])]; and

(i) [any other personal information that you choose to send to us].

2.2. Before you disclose to us the personal information of another person or organization, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using Personal Information

3.1. Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2. We may use your personal information to:

(a) administer our website, app and business;

(b) personalise our website and app for you;

(c) enable your use of the services available on our website and app;

(d) send you digital products purchased through our website or app;

(e) supply to you services purchased through our website and app];

(f) [send statements, invoices and payment reminders to you, and collect payments from you];

(g) [send you non-marketing commercial communications];

(h) [send you email notifications that you have specifically requested];

(i) [send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter)];

(j) [send you marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)];

(k) [provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information)];

(l) [deal with enquiries and complaints made by or about you relating to our website];

(m) [keep our website secure and prevent fraud]; and

(n) [verify compliance with the terms and conditions governing the use of our website [(including monitoring private messages sent through our website private messaging service)]].

3.3. If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4. Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

3.5. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

3.6. All our website financial transactions are handled through our payment services provider, [CCAVENUE, Paypal and others]. You can review the provider's privacy policy at their respective websites. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing Personal Information

4.1. We may disclose your personal information to [any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes set out in this policy.

4.2. We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

4.3. We may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) [to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling]; and

(e) [to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information].

4.4. Except as provided in this policy, we will not provide your personal information to third parties.

5. International Data Transfers

5.1. Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

5.2. Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

5.3. You expressly agree to the transfers of personal information described in this Section 5.

6. Retaining Personal Information

6.1. This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3. Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a) to the extent that we are required to do so by law;

(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7. Security of Personal Information

7.1. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

7.3. All electronic financial transactions entered into through our website will be protected by encryption technology.

7.4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.5. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8. Amendments

8.1. We may update this policy from time to time by publishing a new version on our website.

8.2. You should check this page occasionally to ensure you are happy with any changes to this policy.

8.3. We may notify you of changes to this policy [by email or through the private messaging system on our website].

9. Third Party Websites

9.1. Our website includes hyperlinks to, and details of, third party websites.

9.2. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

10. Updating Information

10.1. Please check in the account section if the personal information that we hold about you needs to be corrected or updated.

11. Cookies

11.1 Our website uses cookies.

11.2. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.3. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

11.4. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

11.5. We use [only session cookies] OR [only persistent cookies] OR [both session and persistent cookies] on our website.

11.6. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:(a) we use [cookie name] to [recognise a computer when a user visits our website] OR [track users as they navigate the website] OR [enable the use of a shopping cart on the website] OR [improve the website's usability] OR [administer the website] OR [prevent fraud and improve the security of the website] OR [personalise the website for each user] OR [target advertisements which may be of particular interest to specific users] OR [validate authenticated users sessions] OR [facilitate the use of our website search engine]

11.7. Most browsers allow you to refuse to accept cookies; for example:(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";(b) in Firefox (version 47) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and(c) in Chrome (version 52), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

11.8. Blocking all cookies will have a negative impact upon the usability of many websites.

11.9. If you block cookies, you will not be able to use all the features on our website.

11.10. You can delete cookies already stored on your computer; for example:

(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);

(b) in Firefox (version 47), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and

(c) in Chrome (version 52), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".

11.11. Deleting cookies will have a negative impact on the usability of many websites.

12. Account Deletion Request

We understand that users may, at times, wish to discontinue their association with our platform. To facilitate this process, we have established a straightforward account deletion policy. Users can request the deletion of their account by following the outlined procedure:

(1) Submission of Deletion Request: Users must initiate the account deletion process by submitting a formal request through contact us section available on the platform. It is required for users to provide essential information, such as their email address associated with the account, and a brief reason for the deletion request.

(2) Verification: To ensure the security of the account deletion process, we will perform a verification check to confirm the identity of the requester. This may involve sending a confirmation email or employing other appropriate authentication methods.

(3) Processing Time: Once the request is verified, our team will promptly process the account deletion. Users can expect their accounts to be permanently deleted within a reasonable timeframe, and they will receive a confirmation email upon successful completion.

(4) Data Removal: We commit to responsibly handling user data. Deleted accounts will have their personal information permanently removed from our systems, ensuring compliance with privacy regulations.

This policy aims to provide a transparent and efficient process for users seeking account deletion while maintaining the security and integrity of our platform.

13. Refund Policy

Sanjeev Kapoor Academy is dedicated to the provision of high-caliber educational content. We assert that all courses and materials provided through our website and services are developed with rigorous attention to detail and a commitment to educational excellence.

Notwithstanding the foregoing, the Academy acknowledges that there may arise instances necessitating the issuance of refunds. In recognition of such potential circumstances, the Academy hereby stipulates the following Refund Policy as a binding term of the Terms & Conditions of service:

Eligibility Criteria for Refund:

  1. A request for a refund must be formally submitted within forty-eight (48) hours of the transactional purchase date ("Refund Request Period").
  2. The consumer ("you" or "your") shall not have accessed or consumed in excess of twenty-five percent (25%) of the purchased course content.
  3. You shall not have attempted any form of assessment associated with the course material.
  4. You shall not have engaged in any activity that suggests multiple logins or attempts to circumvent the single-user access limitation, including but not limited to sharing login credentials.
  5. You provide a genuine feedback on why you are requesting for a refund including specific reasons why you don't like the course or wish to continue with the course. 

Procedure for Requesting Refunds:

To invoke this Refund Policy, you are required to contact our customer support team within the Refund Request Period. Communication regarding refunds shall be directed to the designated support channel, with the inclusion of pertinent details such as the order identification number, the specific course title, and a succinct statement of the grounds for the refund claim.

Subsequent to the submission of a refund request, our team shall conduct an investigation into the usage activity associated with your account to verify compliance with the above-stated eligibility criteria. Should your request conform to these conditions, the Academy shall effectuate a refund to your original payment method within a standard operational timeframe.

Non-Refundable Circumstances:

Please be advised that any engagement with the course content beyond the specified twenty-five percent (25%) threshold, any attempts at course assessments, or any detected violations of account security and access exclusivity will result in the forfeiture of your eligibility for a refund.

Refund Turnaround Time:

Any refund request can be processed and credited to the user's account within a maximum of 5-7 days. This timeframe is subject to holidays and the policies of the bank.

Effect of Refund:

The issuance of a refund shall automatically result in the termination of your enrollment in the respective course, and all granted access to the course materials shall be rescinded forthwith.

The Academy reserves the unilateral right to amend, modify, or otherwise alter this Refund Policy at its sole discretion. Your continued patronage of the Academy's services following any amendments to this policy shall constitute your acceptance thereof.

By effecting a purchase from Sanjeev Kapoor Academy, you hereby acknowledge and consent

14. Our Details

14.1. This website is created, managed and run by Knorish Frameworks Pvt. Ltd.

14.2. We are registered in Gurgaon, Haryana, India and our registered office is at 402, Enkay Town Plaza, Block I, I Block, Palam Vihar, Gurugram, Haryana, 122017.

14.3. You can contact us:

(a) by post, using the postal address given above;

(b) using our website contact form here - https://sanjeevkapooracademysupport.freshdesk.com/support/tickets/new;

(d) by email, using [email protected].